smithmatthias.com is a website wholly owned by SmithMatthias Ltd. Within these terms of service it shall be know as sm.com.

By using the sm.com website, you are agreeing to all of the Terms & Conditions, as may be updated by us from time to time. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend any offers without notice.

Prices

Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time. Price changes will be confirmed to you at the time of ordering.

Portrayal of products

Every effort will be made to portray items accurately, however, slight variations may occur.

Pictures will not be to scale, all measurements quoted are approximate and colour accuracy cannot be guaranteed.

Product may have colour variations dependant on the production batch and natural variations.

Copyright

All rights, including copyright for this website are owned by or licensed to sm.com.

Any use of this website or its contents, including copying or storing them in whole or part, other than for your own personal non-commercial use is prohibited without permission from sm.com.

You may not modify anything on this website for any purpose.

Availability

All items are subject to availability.

Cancellation

If you change your mind before your order is dispatched please email us at info@smithmatthias.com. If your order has been dispatched please follow our returns information.

Delivery and Returns

All our deliveries are made using Royal Mail first class service within the UK and by Royal Mail standard airmail for overseas. Postage and packaging are not included in the unit price of each item and will be charged separately on each order. We cannot deliver to a PO Box address

We regret we cannot post to the United States.  

We endeavour to dispatch items within 1-3 working days from the date of order. If the item is unavailable we will let you know and issue a full refund.

For overseas orders duty may apply. When making an order as a customer you accept the responsibility to cover duty costs if applicable. Import duty regulations are different in most countries. It is best to check whether duty applies at all and if so what the cost would be.

SmithMatthias hopes you’re very happy with your purchase. We make every effort to ensure each product is described and pictured accurately and that your order reaches you in top quality condition. We understand that customers may occasionally want to return a product and we want to make the return process as easy as possible for you.

If you are unhappy with your purchase, please contact us within 14 days of receiving your order at info@smithmatthias.com. The product you return must be in new, unused, condition with all the original packaging. If the condition is acceptable, SmithMatthias will endeavour to refund your money within 1-5 days.

We cannot accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

We suggest that you return your item by recorded delivery as we cannot be liable for missing items. Please package the item carefully and appropriately to avoid damage during shipping.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

Faulty Goods

If your goods are faulty, please contact us as soon as possible at info@smithmatthias.com and we will advise you how to proceed.

Liability disclaimer

sm.com total liability for any claim howsoever shall not exceed the price of the goods supplied by sm.com to the customer. sm.com shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon sm.com by statute. sm.com cannot accept any liability for a failure to comply with instructions specifically stated on the Website. sm.com does not limit in any way our liability for death or personal injury caused by our negligence or willful misconduct. Goods are provided to you on approval and legal title to the goods will not pass to you until 14 days after delivery. Your statutory rights are not affected by this statement.

sm.com endeavours to check the accuracy of the information on this site. However, sm.com does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us.

Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed.